General conditions of Sale

GENERAL CONDITIONS OF SALE

The offer and sale of products on the website www.starpool-shop.com are governed by these General Conditions of Sale. For any other legal information, you are pleased to consult the General Sales Conditions and Privacy Policy sections. The Customer is required, before submitting his Purchase Order, to carefully read these General Conditions of Sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the relative Order form, which have already been viewed and accepted.

CONTENT

These General Conditions of Sale have as their object the online sale of products through an e-commerce service on the Website www.starpool-shop.com. In consideration of the large number of products made available, the main features and prices of the same (including any additional costs) are clearly indicated directly on the Site. The products sold on the Site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.

SUBJECTS

The products are sold directly by the company STARPOOL SRL (VAT number 01397570225), in the person of the legal representative Mr. RICCARDO TURRI, with registered office in Ziano di Fiemme 38030, via Stazione, 25, number REA Chamber of Commerce of Trento 134816, capital share capital in Euros 550,000.00 (iv), PEC address: starpool@pec.it, (hereinafter STARPOOL srl or Seller).

For any request and / or information you can contact the STARPOOL s.r.l. team.

• by email to the following address: aftersales@starpool.com

• by post to the following address: CAP 38030, ZIANO DI FIEMME (TN) – VIA STAZIONE, 25

GENERAL CONDITIONS OF SALE FOR ONLINE PURCHASES ON THE WEBSITE WWW.STARPOOL-SHOP.COM

These general conditions of sale (“General conditions of sale”) are governed by the Italian Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70 / 2003 and subsequent amendments) and apply exclusively to the remote sale via the web of the Products shown on the Website www.starpool-shop.com, in correspondence with the “Buy online” button, and of the Services as indicated in these General Conditions as well as in the other sections of the Site. In the event of changes in the General Conditions of Sale, the Purchase Order, as specified in the following Articles 3 and 4 of these General Sales Conditions (hereinafter the “Purchase Order”), the General Sales Conditions published on the Site at the time the Order is sent by the Customer (hereinafter “Customer”) will apply.

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.starpool-shop.com and do not, however, govern the supply of services or the sale of products by of subjects other than the Seller who are present on www.starpool-shop.com through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.

The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Sales Conditions.

The product offers on the website www.starpool-shop.com are aimed at adult customers. If the Customer is under the age of 18, to be able to purchase on the Website www.starpool-shop.com it is first necessary to have the consent of a parent or legal guardian.

By placing an Order through this Website, the Customer guarantees us that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.

The Customer is prohibited from entering false and / or invented and / or fictional names in the online Order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided at the time of placing the Order online, being the only Customer as the Customer responsible for their correct insertion.

Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability arising from errors or delays in accessing the Website by the Customer when entering their data in the purchase procedure. As well as the slowness or the impossibility of receiving the customer’s Order confirmation or any anomaly that may occur due to problems with the Internet network, or due to any other unforeseeable and independent event from STARPOOL s.r.l.

Furthermore, by accepting these Conditions of Sale, the Customer exonerates the Seller from any liability arising from the failure to operate or from problems relating to the e-mail address provided by the customer for sending the Order confirmation.

PUBLIC OFFER AND SALES CONTRACT THROUGH ELECTRONIC COMMERCE SERVICE

The Products and Services with their Prices as present on the Site constitute an offer to the public in accordance with the procedures specified in the General Conditions of Sale and on the Site itself. The conditions of this offer apply exclusively to purchases made on the website www.starpool-shop.com. The purchase and sale contracts stipulated on the Site and concerning the Products and Services (hereinafter “Sales Agreement” or simply “Contract”) are concluded with STARPOOL s.r.l.

By online sales contract we mean the distance contract concerning the sale of movable property (hereinafter Products) stipulated between the Customer and STARPOOL s.r.l. as Seller, in the context of an e-commerce service organized by the Seller which, for this purpose, uses remote communication technology known as the Internet.

To reach the conclusion of the Contract for one or more Products, the Customer must fill in the Order form in electronic format (from now on also Order) and send it to the Seller through the Internet following the relative instructions.

The Order contains:

• the reference to these general Conditions of sale;

• information and images of each Product and its price;

• the means of payment that you can use;

• the methods of delivery of the Products purchased and the relative shipping and delivery costs;

Despite STARPOOL s.r.l. constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and characteristics of color resolution of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.

DELIVERY OF THE ORDER AND CONCLUSION OF THE CONTRACT

By submitting the Order via the Website, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.

Once the Order has been sent, the Seller will take charge of it for its evasion and will send, by e-mail, an Order Confirmation (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the selected Products and Services, the relative Prices (including Delivery costs and additional costs related to additional Services requested by the Customer), the address for delivery, the Order number (hereinafter ” ‘Order ”), the general conditions of sale provided therein and any special conditions applicable to the individual order and determined following specific requests from the customer.

STARPOOL s.r.l. reminds the Customer to check with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate to STARPOOL s.r.l. within 24 (twenty-four) hours of receipt of any corrections. The Order Number, generated by the system and communicated by STARPOOL s.r.l., must be used by the Customer in any communication with STARPOOL s.r.l. It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, STARPOOL s.r.l. will communicate it to the Customer.

Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request further information from the Customer via e-mail or on the telephone indicated, with reference to the Order sent by you over the Internet.

The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, it will inform the Customer by e-mail that the Contract is not concluded and that the Seller has not carried out the Order specifying the reasons. In this case, the sum previously committed on the Customer’s means of payment will be released.

If the products, presented on the Website, are no longer available or on sale after the Order has been sent, it will be the Seller’s responsibility to communicate, promptly and in any case within thirty (30) working days starting from the day following that in in which the Customer will have sent the Order to the Seller, the possible unavailability of the Products ordered. In this case, the sum previously committed on the Customer’s means of payment will be released.

Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.

Before concluding the Contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data Privacy Policy.

The Contract is concluded when the Seller, after receiving the Order Form and verifying the correctness of the data, has forwarded the confirmation of the shipment of the product to the e-mail address indicated on the Website.

The Seller undertakes to deliver the products ordered to the Customer no later than 30 days from the date of conclusion of the Contract.

The language available to conclude the Contract with the Seller is Italian and the applicable law is Italian.

STARPOOL s.r.l. reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous Order is pending. This applies equally to all cases in which STARPOOL s.r.l. considers the Customer unsuitable, including, by way of example, the case of previous violations of the Contract conditions for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.

SALE PRICES

Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the Website are to be considered net of VAT with the exception of the prices shown in the Order summary, the total of which is to be considered VAT included and expressed in EUR. The validity of the prices indicated is always and only the one indicated by the Website at the time the Order is sent over the Internet. Product prices, offers and shipping and delivery costs may vary over time. If the order is sent after some time since the last visit to the website, the Customer must make sure that the prices have not changed and therefore check the final sale price before submitting the relevant Order.

All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the Website and in the Order, unless otherwise specified, are to be considered as not including any costs associated with customs duties and related taxes, which cannot be calculated in advance, should the shipment take place. in non-EU countries or in countries where current legislation provides for import charges. In this case, the existence of any additional costs indicated above will be clearly mentioned during the insertion and revision of the Order.

These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.

In case of non-collection, the Seller will refund the cost of the product but not also the shipping costs, exit and entry costs connected to customs duties and related taxes and the shipping costs for shipping the product to the Seller.

All Product Prices listed on the Site are net of VAT. Delivery costs (hereinafter “Delivery Costs”) and costs relating to Additional Services made available by STARPOOL srl, as indicated in the following articles of these General Conditions of Sale, are charged to the Customer and adequately detailed in the Purchase order. The Price shown on the Site at the time the Order is sent is applied to the Products and Services, except for offers or any subsequent changes in Price and indicated on the Site.

ORDER

The purchase order must be made online through the order procedure on the Site (hereinafter “Order Procedure”), by clicking on the desired product which will flow into the Cart. In order to proceed with the compilation of the Purchase Order, the Customer may, alternatively, follow the following methods:

In the event that the Customer is already registered on the Site through the appropriate Section, it will be sufficient to enter their login credentials (username and password) by entering them in the “Login” section.

In the event that the Customer is not a user of the Site, it will be sufficient to enter the required data in the appropriate form, necessary to make the Purchase. STARPOOL s.r.l. reminds that the Customer, before proceeding with the Purchase, may at any time become a user of the Site by registering online via the “My Account” page (to become a User of the Site).

The Customer correctly concludes the Order Procedure if the Site does not show any error messages (the system cannot detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses).

In the “Orders” section, the Customer can check the status of his Order which can no longer be changed if it is in the “in progress”, “ready”, “shipped” and “closed” status.

If the Order has not yet been shipped, it is only possible to change the shipping address by contacting customer service by email at aftersales@starpool.com. It is advisable to anticipate the request for a written change of the shipping address by telephone. In the event that the delivery is not successful, the Customer must immediately contact STARPOOL s.r.l.

TERMS OF PAYMENT

For the payment of the price of the Products and the relative shipping and delivery costs, the Customer can follow one of the methods indicated in the Order form of the Website www.starpool-shop.com and which are summarized below.

Credit cards and prepaid cards

IThe Customer can pay by credit or debit card Visa, Mastercard, Visa Electron and / or other similar cards through the online payment system of credit cards, PayPal, or by bank transfer. STARPOOL s.r.l. makes use of the highest security measures commercially available in the industry. Furthermore, the payment process takes place on a secure server that uses the SSL (Secure Socket Layer) protocol.

For online orders on our Site we accept payments with major credit or prepaid cards without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of Ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of these conditions it will not be possible to proceed with the Order.

At the time of online purchase, together with the Order Confirmation, the reference bank will only make the commitment of the amount relating to the Order from the present availability of your credit card. The amount will be charged immediately when the payment is sent through the online platform.

At no time during the purchase procedure STARPOOL s.r.l. is able to know the information relating to the Customer’s credit card (for example, the credit card number or the date of its expiration), transmitted via a connection protected by an encrypted protocol directly to the Site of the person managing the electronic payment (bank or Paypal). No electronic archive of the Seller will keep such data.

Paypal

If you have a Paypal account, STARPOOL s.r.l. gives the possibility to make payments directly using the email and the relative password with which the registration on www.paypal.com took place.

Bank transfer

The Customer can pay for his Order quickly and securely using his home banking through the payment platform. The amount will be debited directly from the bank account and the shipment will take place after the account has been credited.

Payment of the Order must be made at the time of its forwarding to STARPOOL s.r.l. with the possibility that this will be automatically canceled by the seller in the event that the credit is not made within and no later than 7 (seven) days.

SHIPMENTS AND DELIVERY METHODS

Each shipment contains:

• the products ordered;

• any accompanying documentation required based on the Country of dispatch;

• any information and marketing material;

• any gadgets (if foreseen).

The delivery of the Products purchased through the Seller’s website can take place in different ways.

Customer address delivery

The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.

Upon receipt of the goods at home, it is necessary to check the integrity of the packages at the time of delivery by the courier. In the event of anomalies, the Customer must have the courier detect and note exactly the same and reject the delivery upon mandatory communication to STARPOOL s.r.l. also by contacting customer service via email at aftersales@starpool.com.

Customer address delivery

The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.

In Italy we ship by express courier in 24/72 hours with insured delivery and signature on delivery. We ship abroad by express courier and times vary depending on the country.

RIGHT OF WITHDRAWAL

If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he is entitled to the rights referred to in art. 52 and ss. of the Consumer Code, as amended by Legislative Decree 21/02/2014 n.21, and therefore the right to withdraw from the Purchase Agreement (hereinafter “Right of Withdrawal”) for any reason, without explanation and without any penalty, by communicating it to the Seller within fourteen (14) days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Products of STARPOOL s.r.l. purchased by the Consumer.

The Customer who intends to exercise the right of withdrawal must notify STARPOOL s.r.l. within the term of 14 (fourteen) days from the day of receipt of the Product, communicating the desire to withdraw from the Contract and indicating which Products will be returned.

The right of withdrawal is subject to the following conditions:

• the Products returned must be returned in their entirety and not parts or components of them even in the case of kits;

• the Products returned must not have been used, worn, washed or damaged;

• Returned products must be returned in their original packaging (meaning, by this, the packaging of the individual product);

• the returned Products must be sent to the Seller in a single shipment;

• In the event that the returned product (s) have / have not contributed to the achievement of a minimum order for obtaining a gift, with the return of the product the return of the aforementioned gift is also understood and mandatory .

Withdrawal procedure

In case of exercising the right of withdrawal, the customer is required to return the goods within 30 days from the day on which he communicated to STARPOOL s.r.l. their will to withdraw from the Contract pursuant to art. 57 of Legislative Decree 206/2005.

The return can be requested by sending an email to aftersales@starpool.com within 14 days of receiving the items.

It is important to contact customer service by e-mail at aftersales@starpool.com to notify the Seller of the day on which you want the courier to come to collect the package and the time slot, morning or afternoon.

The Customer must insert the items to be returned in a well sealed and protected box or envelope. The courier will already have the label with our shipping address and the reference of the customer who placed the order, so it is not necessary to write anything on the package.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, STARPOOL s.r.l. will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.

As required by current legislation, to which we refer, STARPOOL s.r.l. may suspend the reimbursement until receipt of the goods or, at its sole discretion, until the Customer demonstrates that he has returned the goods to STARPOOL s.r.l.

According to article 59 of the Consumer Code (containing “Exceptions to the right of withdrawal”) for distance and off-premises contracts, the right of withdrawal is excluded in the case of “supply of goods made to measure or clearly personalized” .

Refund procedure

If the right of withdrawal is exercised in accordance with the previous conditions, the Seller is required to reimburse the sums paid by the customer within and no later than 30 days of the decision to exercise the right of withdrawal but on condition that within the same term the product has been returned and verified by STARPOOL srl operators

The Seller will use the same payment method used for the initial transaction for the re-credit, unless the Seller is explicitly asked to use a different method and the latter agrees. If the Order has been paid via Paypal, the refund will be made on the card or account used for payment while if the Order was paid by Credit Card, the refund will be made on the card used for payment (it is not possible to use a other card for refund). If the Order was paid by bank transfer, the refund will be made by bank transfer: Contact customer service by e-mail to aftersales@starpool.com to communicate the IBAN/SWIFT code to which to make the transfer. Returns are processed by customer service in approximately one working week. The timing of reimbursement on the card or bank accounts depend directly on the banks, which generally take about 2/3 working days for the credit.

In the event of a simple withdrawal, the only costs charged to the customer will remain the initial shipping costs of the Order of the products purchased. If you have chosen a different and more expensive type of delivery than the standard one offered, the additional costs will not be refunded. All other expenses will be reimbursed by the Seller, including the costs of delivery of the goods returned following the exercise of the right of withdrawal (with the exception of the additional costs deriving from the possible choice to use a different and more expensive delivery method than the type of standard delivery offered by the Seller).

The only case in which the customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or products delivered that do not correspond to the Order placed by the customer or in case of damage due to them due to transport or shipping errors by the Seller. In case of return of the products just listed STARPOOL s.r.l. will bear the transport costs for returning the products. Returns can be requested within 30 days of receiving the items. If possible, close the item or items to be returned in the same box used for our shipment. If this is not possible, we recommend for safety reasons that the return be well packed and protected. The courier will already arrive with the pre-printed label with our shipping details and the customer’s reference.

LEGAL GUARANTEE OF CONFORMITY

All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles. 128-135 of the Consumer Code (Legal Guarantee).

More precisely, the guarantee regime on the products sold by STARPOOL s.r.l. differs according to whether the buyer is a “consumer” or a “professional” pursuant to Directive 1999/44 / EC concerning “certain aspects of sales contracts and guarantees relating to consumer goods”.

f the Customer buys as a “consumer”, he benefits from the legal guarantee of conformity to which the seller is required by law on all goods sold (“Legal Guarantee”).

The Legal Guarantee – which STARPOOL s.r.l. as seller – guarantees the goods against conformity defects with respect to the sales contract.

WHO IT APPLIES TO

The Legal Guarantee, therefore, is reserved for consumers. Therefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not act as consumers will be subject to the guarantee for defects in the thing sold, the guarantee for defects in promised and essential quality and the other guarantees provided for by the civil code with the relative terms, forfeiture and limitations.

WHEN IT APPLIES

The seller (and, therefore, with regard to purchases made on the Website www.starpool-shop.com) is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery (one year in the case of a sale between companies). The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

The guarantee is therefore valid, provided that the following conditions are respected:

• the defect occurs within 24 months from the date of delivery of the products (12 months in the case of a sale between companies);

• the Customer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter, unless this is in contrast with the prevailing mandatory rules of the Customer’s country of habitual residence;

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the product, it will instead be the consumer’s responsibility to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of the Legal Guarantee, it will first be necessary to provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the Customer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the credit card statement) and the date of delivery.

WHAT IS THE DEFECT OF CONFORMITY

There is a lack of conformity when the purchased good:

• it is not suitable for the use for which goods of the same type are normally used;

• does not conform to the description made by the seller and does not possess the qualities of the goods that the seller has presented to the consumer as a sample or model;

• does not have the usual qualities and performance of a good of the same type, which the consumer can reasonably expect, also taking into account the statements made in advertising or labeling;

• it is not suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the Contract and which the seller has accepted.

Any breakdowns or malfunctions or defects of any other type caused by accidental events or by liability not in the field of the Seller or by a use of the product that does not comply with its intended use and / or as provided for are therefore excluded from the scope of the Legal Guarantee. in the technical documentation attached to the product, if any, or in the instructions for use relating to the same.

We also remind you that despite STARPOOL s.r.l. constantly adopts measures to ensure that the photographs of the products shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since these representations are merely illustrative.

WHAT TO DO IN THE PRESENCE OF A CONFORMITY DEFECT

In the event of a lack of conformity duly reported within the terms, the Customer will be entitled:

• Primarily, to the free repair or replacement of the goods unless the requested remedy is objectively impossible or excessively onerous compared to the other and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation the number of units still available for sale;

• Secondly (in the event that the repair or replacement is impossible or excessively expensive or the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or upon termination of the Contract, at the Client’s choice.

An excessively onerous remedy is understood to mean that which imposes unreasonable costs on the seller in comparison with the alternative remedies that can be carried out, taking into account (i) of the value that the asset would have if there was no lack of conformity; (ii) the extent of the lack of conformity; (iii) of the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.

REFUND OR REDUCTION AS A RESULT OF THE APPLICATION OF THE LEGAL WARRANTY

In case of termination of the Contract, STARPOOL s.r.l. will return the total paid. In the event of a price reduction, STARPOOL s.r.l. will return the previously agreed amount of the reduction.

The refund or reduction amount will be communicated via email and credited to the chosen payment method or solution.

In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination. of the Contract regarding the disputed goods and the consequent return of the price

CONTACTS

For any request and / or information, you can contact the STARPOOL s.r.l. team. by sending an email to aftersales@starpool.com.

Alternatively, you can write to us at the address in Via Stazione n. 25 – 38030 – Ziano di Fiemme (TN) – Italy.

COMMUNICATIONS TO THE CUSTOMER

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits provided by the Site

PRIVACY POLICY

Customer data are processed by STARPOOL s.r.l.. in accordance with the provisions of the legislation on the protection of personal data pursuant to regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

APPLICABLE LAW, SETTLEMENT OF DISPUTES AND JURISDICTION

These general conditions of sale are governed by Italian law and will be interpreted on the basis of it. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes relating to and / or consequent to them must be resolved exclusively by the Italian judicial authority, as further specified below. In particular, if the Customer holds the status of Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law. If the Customer, on the other hand, does not qualify as a consumer, the parties conventionally establish the exclusive jurisdiction of the Court of Trento.

Online platform for alternative dispute resolution (ODR)

Given that STARPOOL s.r.l. is always available to seek an amicable solution to disputes that have arisen, also through the direct contacts indicated, the Customer is informed that, according to Article 14 of EU Regulation no. 524/2013 and the resolution on the ODR referred to in the Statutory Instrument n. 500/2015 in force since February 15, 2016, an online platform for the resolution of ODR disputes (“online dispute resolution”) deriving from the purchase of goods online has been established by the European Commission, accessible at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Through the ODR platform, the Customer can consult the list of ODR bodies, find the link for each of them and start an online dispute resolution procedure. More information on the platform is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.about.show

COOKIES

The Site uses cookies to ensure normal navigation and the use of its features and, with the prior consent of the Customer, to send advertising messages in line with the preferences expressed in the context of surfing the net. For more information about the cookies used by the Site or to deny consent to their installation, the Customer can consult the information in the Cookie Policy section.

INTELLECTUAL PROPERTY

All the elements of the Site that are subject to registration of an intellectual property right (photos, product sheets, descriptions, layouts) are the exclusive property of STARPOOL s.r.l. and cannot be used. All designs, models, brands, texts, visual or sound, comments, works, illustrations, images, reproduced on the Website www.starpool-shop.com are protected by copyright, trademark rights and image rights and by any other applicable intellectual property right. They are the total property of STARPOOL s.r.l. or its partners.

Any type of reproduction or representation, object of counterfeiting, can lead to the onset of civil and criminal liability of its author.

Links that refer to the website www.starpool-shop.com and which use the techniques of “framing” or “in-line linking” are formally prohibited.

In any case, any link or other content mentioned above even if tacitly authorized, must be withdrawn immediately and upon simple request of the company STARPOOL s.r.l., under penalty of legal consequences.

MODIFICATION OF THE GENERAL CONDITIONS OF SALE

On the occasion of any modification to these General Sales Conditions, STARPOOL s.r.l. will promptly publish the modified ones on the Site.

The amended General Conditions of Sale will become an integral part of the new Contracts, starting from the first Order forwarded by the Customers, following their publication on the Site. In the case of Orders already submitted before such communication, the previous version of the General Conditions of Sale will apply.

REPLACEMENT CLAUSE

If a present or future provision of the General Conditions of Sale and / or the Contract should be or become completely or partially null and / or ineffective or there is a gap in the provisions of the General Conditions of Sale and / or the Contract, the remaining provisions of the General Conditions of Sale and of the Contract will remain valid and effective in any case. It is understood that STARPOOL s.r.l. and the Customer will undertake to negotiate in good faith the integration of the gap or the replacement of the null and / or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the content, even economic, of the Contract.